The things people actually ask

OneLove Clinics is a telehealth medical practice that operates Australia-wide. We are part of the Golden Ratio family of clinics, operated by Greenleaf Global Pty Ltd. Every consultation is conducted by an Ahpra-registered medical practitioner or registered nurse working within Australian therapeutic goods law and Ahpra prescribing guidance.

A real practice. We employ or engage the clinicians directly under written clinical-governance arrangements; we are not a directory that books you into someone else's clinic. The doctor you speak with takes clinical responsibility for your care from the first consultation onward.

By video or telephone, whichever you prefer. You will receive a secure link before the appointment. There is no in-person clinic — we are a deliberately telehealth-only practice, which lets us draw clinicians from across Australia and keep appointments unhurried.

Yes — continuity is built into how we allocate cases. Outside of leave or genuine clinical conflict, you keep the doctor you started with for follow-up consultations. If you ever want to change clinician within OneLove, you can ask without giving a reason.

Australian residents aged eighteen or older who are physically present in Australia at the time of each consultation. You will need to provide identity verification at registration — most patients use their Medicare card, but other forms of Australian identification are also accepted.

We do not currently take patients under eighteen. The right pathway for a younger patient is a paediatrician or a general practitioner with paediatric experience — talk to your GP for a referral.

Ten minutes with a registered nurse, free, no obligation. The nurse confirms your identity, takes a structured history, and tells you honestly whether OneLove looks like a fit. If we are not the right service for what you need, the nurse will say so and point you somewhere appropriate.

Pre-screen calls usually run within one business day. A first doctor consultation typically runs within five business days of the pre-screen, depending on which clinician you are matched with.

The pre-screen nurse call is free. Doctor consultation fees are displayed at the point of booking — the price you see before confirming is the total payable, with no hidden charges. We accept Visa, Mastercard, and Amex.

No. We are a private practice and do not currently offer bulk-billed consultations. We can issue a paid invoice that you can use to claim any applicable rebate through your private health insurer.

Yes, free of charge, any time up to twenty-four hours before the appointment. Inside the twenty-four-hour window or for missed appointments a 50% fee may apply, which is waived where there is a genuine reason. We do not levy cancellation fees in circumstances genuinely outside your control.

If a consultation does not happen because of our error or a system failure, the fee is refunded in full to your original payment method within seven business days. Your rights under the Australian Consumer Law are preserved in full and are not limited by this policy.

Prescribing is a clinical decision your doctor makes during the consultation, on the basis of their own assessment of your full circumstances. We cannot promise a particular outcome before a consultation has happened, and we do not consider that to be the right model of care.

Electronically, to an Australian pharmacy of your choosing. You can pick a local community pharmacy or a partner pharmacy in the dispensing network we work with. Dispensing is between you and the pharmacy.

Your previous prescription stays under the clinical responsibility of the doctor who wrote it. When you transfer to OneLove, your new doctor reviews your history and makes their own independent prescribing decision from the date of your first consultation. The detail is on our Script Transfer page.

No. A prescription is only ever written inside the context of a clinical consultation and dated the day it is issued.

A device with a camera and microphone, a recent browser, and a stable internet connection. We will email you a secure link before the appointment with a one-tap join button. If video is not workable for any reason, your doctor will phone you on your registered number instead.

Only with the clinician's prior agreement, recorded in the note. Recording without consent is not permitted — both because it raises real privacy concerns for the clinician and because it can compromise the integrity of the clinical record.

We switch to a phone call on your registered number and reconnect. If a technical failure means the consultation cannot meaningfully continue, we reschedule at no cost and refund any fee already taken.

In an Australian-hosted, encrypted clinical database. We hold to the Australian Privacy Principles and the broader medical-records standards set by the Medical Board of Australia. The full picture is in our Privacy Policy.

Inside the practice, only the clinicians and clinical-support staff directly involved in your care, on a least-privilege basis. Outside the practice, your information is only disclosed with your consent, to dispense a prescription, to trusted service providers operating under written privacy agreements, or where the law requires it.

Yes — at no cost, under Australian Privacy Principle 12. Email the Privacy Officer at privacy@oneloveclinics.com.au and you will receive your record within thirty days. You can also ask us to correct anything in your record that is inaccurate or out of date.

No. We do not sell information, do not use it for advertising, and do not run third-party ad-tracking pixels on this site.