We built the clinic we wished existed
OneLove Clinics is a regulated Australian telehealth medical practice — built on the conviction that careful clinical attention is the thing patients actually came for, and that everything else is plumbing.
Where we came from
An honest reading of Australian telehealth in 2026
Telehealth in Australia changed shape twice in five years. The 2020 emergency rollout proved it could work; the years that followed proved it could be rushed. By the middle of the decade an honest patient could book a five-minute video call, answer a pre-canned questionnaire, and end up with a prescription before they'd finished their tea — with the next follow-up six months away, with a different doctor they had never met.
Some patients found that liberating. Many found it disorientating. A few were harmed by it. None of those groups got what Australian medicine, at its best, is supposed to be: an unhurried clinical conversation with a doctor who remembers you, in a system that is regulated tightly enough that the same conversation will happen the same way next year.
OneLove Clinics is what we built after staring at that gap long enough to be embarrassed by it. We are not the cheapest telehealth practice in Australia, and we are deliberately not the fastest. We are the one where the doctor has read your record before the call starts, the consultation runs to time without rushing you, and the nurse who handled your intake will still be there in six months when you call back.
What we hold ourselves to
Four commitments, written down
Attention is the work
We measure ourselves on the quality of the conversation, not the speed of the throughput. Appointments are scheduled long enough for the doctor to actually listen, and the patient to actually finish their sentence.
Regulation is a feature, not a tax
Ahpra prescribing guidance, Therapeutic Goods Act obligations, and the Australian Privacy Principles are the floor we build above. Our clinical governance is designed by people who treat compliance as a craft.
Continuity, not transactions
We want the same doctor for your follow-up that you saw for your first consultation, and we want the nurse who took your history to still know it by your third. Practice software is built around that, not against it.
Plain language, always
If the leaflet has to use a word your aunt wouldn't, the leaflet is wrong. We write the way a careful clinician speaks: precisely, but never to impress.
Who you are dealing with
The corporate picture, in three lines
Parent company
Greenleaf Global Pty Ltd
An Australian private company registered in New South Wales. The operator of OneLove Clinics and every other clinic in the Golden Ratio family.
Family of clinics
Golden Ratio Clinics
The clinical-services group inside Greenleaf Global. Sets the shared clinical-governance standards every member clinic operates under.
This clinic
OneLove Clinics
A telehealth medical practice operating Australia-wide. The trading name you'll see on your receipts, your clinical correspondence, and your prescription header.
How we govern the practice
Clinical governance, in plain English
Every clinician at OneLove holds current Ahpra registration in the relevant profession, with their registration number listed publicly on our team page so that any patient can verify them on the Ahpra public register in under thirty seconds.
Our practice operates under a written clinical-governance framework aligned with the National Safety and Quality Health Service standards. The framework covers: case allocation, record-keeping, prescribing review, second- opinion pathways, complaint review, and the periodic audit of consultation notes against the Medical Board's Good Medical Practice code.
Patient information sits in an Australian-hosted clinical database protected by the controls set out in our Privacy Policy. Complaint and feedback handling is documented in our Complaints policy, with independent escalation to the relevant state Health Complaints Commissioner if our response is not enough.
Want to see if we're a fit?
The pre-screen call is ten minutes with a registered nurse, free, no obligation. Whichever way it goes, you'll leave with a clearer picture.
Book the pre-screen call